Complaints policy
If a job booked through us has gone wrong, here is how to raise it, who handles it, and the deadlines we hold ourselves to.
Updated November 2026 · hello@fountaincityfoundationworks.com · (816) 623-4795
| Step | Who | By when |
|---|---|---|
| You tell us: call (816) 623-4795 and ask for a complaint callback, or email hello@fountaincityfoundationworks.com with the address, the date of the inspection or the work, what was agreed, what happened, and photos if you have them | You | Any time |
| If a crew is still on the property, we contact the crew lead | Us | The same day |
| A person confirms we have your complaint and tells you who is dealing with it | Us | Within one business day |
| Workmanship concerns get a visit to the house so we see it before we judge it | Us and the crew | Arranged at a time that suits you |
| You receive a written answer: what we found, what will be done, and the date it will be done by | Us | Within ten business days |
| Repairs covered by the crew's workmanship warranty or a manufacturer's warranty are arranged; if something is not covered, we explain why in writing | Us and the crew | On the date in the written answer |
The work itself is carried out by independent, insured crews under the scope you signed, and those crews are responsible for their workmanship and for honoring any warranty they gave you. We booked the job, so we stay involved until the matter is closed: we chase the crew, keep you updated, and make sure you get an answer rather than a runaround.
If you are still not satisfied, you can contact the consumer protection office of the state the house is in: the Missouri Attorney General's Consumer Protection Unit, which enforces the Missouri Merchandising Practices Act, or the Kansas Attorney General's Consumer Protection Division. For questions about a permit or a city inspection, the building department that issued the permit can help. Raising a complaint with us never stops you from going to them.